سياسة الخصوصية وشروط الاستخدام

Zilal One — Privacy Policy

Effective date: September 2025
Last updated: September 2025

This Privacy Policy describes how Zilal Cybersecurity (“Zilal”, “we”, “us”, or “our”), a company invested by White City Investment, an Omani company register in ministry of commerce and industry and investment promotion, collects, uses, stores, shares, and protects personal information when you use Zilal One (the “Service”), including the Zilal One mobile app, agent software, web dashboard and related services. By using the Service, you accept this Policy and the Terms of Service. If you do not agree, do not use the Service.

Scope and Purpose

This Policy applies to all personal data collected through Zilal One. The Service is a security tool that provides WiFi and device monitoring, parental controls, phishing-link checks, dark-web/data-leak scanning, threat alerts, and related functionality (“Security Features”). The Service assists you in improving digital security; it does not guarantee detection or prevention of all threats.

Information We Collect

• Account information: name, email, phone, password (hashed).
• Device & network data: device identifiers, operating system, IP address, MAC/device metadata, SSID/BSSID, local network device lists (as permitted by OS).
• Security telemetry: scan results, suspicious-link lookups, data-leak queries/results, alerts, action logs.
• Usage & diagnostics: app usage logs, crash reports, analytics.
• Support data: messages and attachments you provide when contacting support.

We do not intentionally collect special categories of sensitive personal data except where you expressly provide them in support requests.

How We Use Your Information

• Provide, operate, and maintain Zilal One Security Features.
• Perform malware / phishing / data-leak checks and return results or recommendations.
• Send critical security alerts, product updates, and support communications.
• Improve and research the Service (analytics, product development).
• Comply with legal obligations and respond to lawful requests.

We process data based on consent, contract, legitimate interest, or legal obligation, as applicable.

Important Accuracy & Scope Disclaimers

• No certainty of results. Checks may produce false positives/negatives and cannot detect all threats.
• Limited coverage of data-leak searches. Relies on third-party/public sources; absence of a match ≠ no exposure.
• No legal/forensic guarantee. Results are informational, not certified forensic evidence.
• Use at your own risk. You are responsible for actions you take based on outputs.

Data Sharing and Third-Party Services

• Service providers (hosting, analytics, notifications, security vendors under contract).
• Security partners (where needed, with consent where required).
• Legal authorities (where required by law or to protect life/safety).

We do not sell personal data.

International Transfers

If your data is transferred outside the Sultanate of Oman, we will use appropriate safeguards (contractual protections, encryption).

Parent Company & Legal Liability Disclaimer

To the fullest extent permitted by law, Zilal Cybersecurity and White City Investment disclaim liability for inaccuracies, incompleteness, damages arising from use/reliance, and third-party acts or omissions.

Limitation of Liability & Indemnity

Limitation: Aggregate liability limited to fees paid in the preceding 12 months (or nominal if free), except where law mandates otherwise.

Indemnity: You agree to indemnify and hold Zilal and White City Investment harmless for misuse, policy violations, or failure to follow recommendations.

Exact legal clauses should be reviewed by counsel for enforceability under Omani law.

Data Retention

• Security logs/scan reports retained for 90 days then deleted or anonymized (unless legally required).
• Account data retained while active and thereafter for a reasonable period for disputes/legal requests.

Data Security

We implement technical and organizational measures (encryption, access control, monitoring, patching, audits). No system is perfectly secure.

Your Rights and Controls

• Access/copy your data; correct inaccuracies.
• Request deletion or restriction.
• Withdraw consent where applicable.
• Export your data in a common format.

Contact: contact@zilalcyber.com.

Children & Parental Controls

Parental features are provided. We do not knowingly collect personal data from children without verifiable parental consent. Use only on devices you own/manage lawfully.

Cookies & Analytics

We may use cookies/analytics. You may opt out via settings, noting some features may be degraded.

Changes to This Policy

We may update this Policy. Material changes will be posted with an updated effective date and, where required, notified to you.

Contact & Complaints

Email: contact@zilalcyber.com
Phone: +968 76837279
Address: Sultanate of Oman, Muscat

Governing Law & Dispute Resolution

This Policy is governed by the laws of the Sultanate of Oman (unless mandatory law requires otherwise). Disputes are resolved as set out in our Terms of Service.